Privacy Policy

This Privacy Policy governs the manner in which Radisson Collection Galle (operated by Serenia Limited) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.rcgalle.com website (“Site”). This Privacy Policy applies to the Site and all products and services offered by Radisson Collection Resort Galle.

 

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, book a room, subscribe to our newsletter, fill out a form, or engage with other activities, services, features, or resources we provide. Users may be asked for details such as name, email address, mailing address, phone number, and payment information. Users can visit our Site anonymously, and we will collect personal information only if they voluntarily provide it. However, refusal to provide such information may prevent access to certain Site features.

 

Non-Personal Identification Information

We may collect non-personal identification information whenever Users interact with our Site. This may include browser type, device type, operating system, Internet service provider, and other technical details related to their interaction with our Site.

 

Web Browser Cookies

Our Site may use cookies to enhance the User experience. Cookies are placed on a User’s device for record-keeping purposes and sometimes to track information. Users can choose to configure their browsers to refuse cookies or receive alerts when cookies are being sent. However, disabling cookies may impact certain Site functionalities.

 

How We Use Collected Information

Radisson Collection Resort Galle may collect and use User information for the following purposes

  • To improve customer service – Information helps us respond more efficiently to service requests and support needs.
  • To personalize user experience – We analyze aggregate data to understand how Users interact with our Site.
  • To improve our Site – User feedback allows us to enhance our services and offerings.
  • To process payments – Information provided during transactions is used solely for order fulfillment and is not shared except as required for service completion.
  • To send promotions and updates – If Users opt in, we may send emails regarding offers, updates, and relevant content. Users can unsubscribe at any time.

 

How We Protect Your Information

We implement appropriate security measures to safeguard personal information, including protection against unauthorized access, alteration, disclosure, or destruction of data stored on our Site.

 

Sharing Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share aggregated demographic information that is not linked to personal identification details with business partners, affiliates, and advertisers. Additionally, we may use third-party service providers for services such as newsletters and surveys, but only with User permission.

 

Third-Party Websites

Users may encounter links to third-party sites on our Site. We do not control their content or policies and are not responsible for their practices. These sites may have separate privacy policies, and Users are encouraged to review them.

 

Changes to This Privacy Policy

Radisson Collection Resort Galle reserves the right to update this Privacy Policy at any time. Updates will be reflected by a revised date at the bottom of this page. Users are encouraged to check this page periodically to stay informed about how we protect their personal information.

 

Your Acceptance of These Terms

By using this Site, you indicate your acceptance of this policy. If you do not agree, please do not use our Site. Continued use following updates will be considered acceptance of any changes.

 

Contacting Us

If you have any questions about this Privacy Policy or your dealings with our Site, please contact us at

Radisson Collection Resort Galle
724 Matara Road, Talpe, Galle, 80615, Sri Lanka
P: +94 91 208 8880
E: info.galle@radissoncollection.com